05 — Outlook Add-in
PM Assist, right inside Outlook.
The add-in reads the email you're on, drafts a response in your agency's voice and suggests the workflow that takes it end to end — so the inbox becomes the start of the work, not the place it stalls.
Sara Reid
to Lettings · 14 Oak Road, Flat 4
Boiler not heating since last night
Hi — the boiler in our flat has stopped heating since yesterday evening. There's no hot water either. We've tried resetting it but nothing. Could someone take a look as soon as possible? It's getting cold for the kids.
Thanks,
Sara
Drafted response
Hi Sara, so sorry to hear that — I'm arranging a Gas Safe engineer now and will confirm a visit window shortly. In the meantime, please keep the boiler switched off…
Suggested workflow
Emergency heating repair
Draft in Outlook
A reply, ready before you've read twice.
The add-in understands the email in context — the property, the tenancy, the issue — and drafts a response in your agency's tone. Insert it as-is, or tweak a line and send. No copy-pasting between tools.
- Context-aware drafts
- Your tone of voice
- Insert or edit
- No tab-switching
Draft · in your voice
ready
Workflow · emergency heating
suggested
Suggested workflows
From a reply to the whole job.
Beyond the reply, the add-in suggests the workflow that resolves the request end to end — book the engineer, notify the parties, file the job — and hands it to the platform to run. The email stops being a to-do.
- End-to-end solutions
- One-click run
- Hands to the platform
- Nothing re-keyed