Privacy Policy

01Who we are

PM Assist provides software for residential and commercial property management. For personal data processed about our website visitors and prospective customers, PM Assist is the data controller. When we process data on behalf of customers using the platform, we act as a data processor under their instructions.

02Information we collect

• Information you give us — such as your name, email, company and message when you contact us or request a demo.
• Platform data — property, tenancy, maintenance and contractor records entered by customers in the course of using the service.
• Usage data — device, browser and interaction information collected automatically to operate and improve the service.

03How we use information

We use personal information to respond to enquiries, provide and improve the platform, keep it secure, meet legal and compliance obligations, and communicate about the service. We do not sell personal information.

04Legal bases

Where applicable law requires it, we rely on one or more of the following: your consent, performance of a contract, our legitimate interests in operating and improving the service, and compliance with legal obligations.

05Sharing

We share information with service providers who help us run the platform (for example hosting and analytics), with contractors and parties involved in a maintenance job where a customer directs it, and where required by law. Providers are bound by appropriate confidentiality and data-protection terms.

06Retention

We keep personal information only as long as needed for the purposes described here, to meet legal and compliance requirements, and to resolve disputes. Customer platform data is retained according to the customer’s agreement with us.

07Security

We use technical and organisational measures — including encryption in transit, access controls and audit logging — to protect personal information. No method of transmission or storage is completely secure, but we work to protect your data and review our controls regularly.

08Your rights

Subject to applicable law, you may have the right to access, correct, delete or port your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. You may also have the right to complain to a supervisory authority.

09Cookies

Our website uses cookies and similar technologies to operate the site, remember preferences and understand usage. You can control cookies through your browser settings; disabling some may affect how the site works.

10International transfers

Where personal information is transferred outside its country of origin, we put appropriate safeguards in place, such as standard contractual clauses, consistent with applicable data-protection law.

11Changes

We may update this policy from time to time. When we make material changes we will update the date above and, where appropriate, notify you.

12Contact

Questions about this policy or your personal information? Email privacy@pmaiassist.com or use our contact page.